Shipping and Delivery
At NatureSpan®, we are committed to delivering your wellness products with the same care and precision that goes into every bottle. Whether you're ordering for yourself or your loved ones, we aim to ensure a smooth, transparent, and timely delivery experience.
Processing Your Order
Once you place your order, you will receive a confirmation email with your order details. Our fulfillment team carefully prepares each order at our Los Angeles facility, typically within 3–5 business days. When your order is ready to ship, you will receive a shipping confirmation email with a tracking number, allowing you to monitor your package every step of the way.
Please note that processing times may be longer during holidays, promotional events, or unforeseen circumstances. For updates, check the banner announcements on our homepage.
Shipping Timeframe
Nature Span® ships internationally using DHL Premium and other trusted couriers to ensure reliable global delivery.
Estimated Delivery Time: 5–7 business days after dispatch
Tracking: A tracking number will be sent to your email upon shipment
While we work diligently to meet estimated timeframes, external factors such as customs inspections, weather conditions, or global disruptions may occasionally cause delays. We appreciate your patience and understanding.
Changing Your Shipping Address
If you need to update your shipping address, please contact us at support@naturespan.com as soon as possible. We can only make changes before your order has been processed. Once shipped, address modifications are not possible.
Cancelling Your Order
Orders can be cancelled at any time before processing. To request a cancellation and receive a full refund, email us at support@naturespan.com. If your order has already been shipped, please wait for the package to arrive and follow our Return Policy for instructions on returns and refunds.
Lost or Delayed Packages
In the rare event your package has not arrived within 30 days of shipment, please reach out to us immediately at support@naturespan.com. We will initiate an investigation with the courier and provide a resolution, including a replacement or refund if the package is confirmed lost.
Free Shipping Promotions
We occasionally offer free shipping on select orders or during promotional campaigns. Stay updated by checking the banner announcements on our homepage or subscribing to our newsletter.
Tracking Your Order
Once your package ships, you will receive a tracking number via email. You can use it to check real-time updates through the courier’s website, or visit our “Track My Order” page for quick access.
Contact Us
For any questions or concerns related to your order or our shipping policy, please contact us at support@naturespan.com. We aim to respond to all inquiries within 24 hours.
Thank you for choosing Nature Span®—your trusted partner in family wellness. We are honored to support your health journey with integrity, care, and consistency.
Last Updated: January 7, 2025